Terms of Use

Last updated Feb 23, 2022

Introduction and summary

Welcome and thank you for your interest in Modelo Health. Our Terms of Use Agreement (“Terms”), along with our Privacy Policy, governs the terms of the relationship between you (“You” or “User” and your spouse or partner if you opt him or her into using Modelo Health and its affiliates, doing business as Modelo Health (“Modelo Health,” “We,” “Us,” or “our”). You accept these Terms when you use our applications, products, website, content, communications, and services (collectively, the “Services”).

Entering the Agreement

Please read these terms carefully. If you do not agree with all of them, you may not use the Services and you should not enter any of your information into our app(s) or website(s), or communicate any information to our wellness coaches or to other team members.

BY USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. THIS IS A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MODELO HEALTH. You acknowledge that your use of the Services constitutes the use of an electronic signature, and you agree that using the Services is your written acknowledgement that you were provided with the information in these Terms. Your use of the Services after your initial acceptance, even if these Terms of Use change, demonstrates your continued acceptance of these Terms.

You agree that you are seeking the Services for informational and/or educational purposes only; that you will not seek any diagnosis, prognosis, treatment, prescription, product recommendation, or medical advice of any kind from the Services; and that all Services are provided ‘as is’ and without warranty or representation.

1. Eligibility

You may not use the Services if you are A) under 13 or if parental consent is required under applicable law for you to use the Services or provide personal data to Modelo Health; B) a direct competitor of Modelo Health investigating the Services for competitive research; or C) otherwise using the Services for a harmful, malicious, disruptive, or unlawful purpose.

2. Suspension and Termination

We have the right to cancel our service at any time at our discretion for any reason or for no reason. Without limiting the generality of the foregoing, you specifically acknowledge that Modelo Health has the right to terminate or suspend your account in the event that we determine, at our sole discretion, that you have violated these Terms, including participating in any activities that adversely affect other users’ experiences.

3. Modification of these Terms

Modelo Health reserves the right, at our sole discretion, to change, modify, add, or remove portions of these Terms at any time with or without specific notice to you other than through posting such modified Terms on our website, through our applications, or both. The Terms will include the most recent date of revision and will be effective immediately upon posting unless otherwise specified herein. In the event of a material change to these Terms, we will attempt to notify you directly through a message sent to the e-mail address you provided upon registration or through the use of a notification in or through the mobile application. You hereby acknowledge and agree that you will review these Terms periodically for any changes and review the date of last revision at the beginning of the Terms. If you are dissatisfied with the Services, then you agree that your sole and exclusive remedy is to discontinue any use of the Services.

4. Description of the Services

4.1 Summary

Our Services help users better understand their reproductive health and/or accomplish related goals, including tracking a baby’s growth during a pregnancy, having a healthier pregnancy, and learning about a child’s development. Users can choose to record certain personal data (as defined in our Privacy Policy) through the Services to receive a more personalized experience. Modelo Health’s proprietary health algorithms analyze users’ data and provide customized content in return, with the goal that users will achieve better health outcomes due to the content Modelo Health has provided. The Services are educational only and provide no guarantee that users will accomplish any of their health goals.

4.2 Communications

Our Services may include communications or content that you receive outside of the Modelo Health applications, including email messages, push notifications, social media content and interactions, and our website materials.

4.3 Use of Your Information

Modelo Health collects, uses and shares your personal data as described in our Privacy Policy, which you should review.

5. Assumption of risk; no guarantee of success

5.1 Content disclaimer

A variety of information, articles, feedback, tips, advice, recommendations, messages, comments, posts, text, graphics, software, photographs, videos, data, and other materials (“Content”) is available through the Services. Some of the Content is provided by Modelo Health or its suppliers. Modelo Health cannot guarantee, and is not responsible for, the accuracy, completeness, or timeliness of any Content, whether provided by Modelo Health or its suppliers, or by users of our Services. Any opinions, advice, statements, or other information expressed or made available by users or third parties are the responsibility of those respective users or other third parties and not of Modelo Health. Modelo Health does not endorse and is not responsible for the accuracy or reliability of any opinion, advice, or statement made anywhere in the Services, including, importantly, within the Community feature.

Modelo Health does not have any obligation to prescreen, edit, or remove any Content provided by users that is posted on or available through the Services. Notwithstanding the foregoing, Modelo Health will have the right (but not the obligation), in our sole discretion and for any reason, to prescreen, edit, refuse to accept, remove, or move any such Content.

5.2 Assumption of risk

You use our Services at your own risk.

There is no guarantee that using our Services will result in a successful or healthy pregnancy.

Through using the Services, you may or may not learn that you, or a child in your care, may be at risk of having certain medical complications or conditions.

6. Modelo Health does not provide medical advice

THIS IS FUNDAMENTALLY IMPORTANT: Modelo Health does not provide medical advice.

Please do not ask Modelo Health for–or rely on–anything that we communicate as medical advice. Although Modelo Health’s Services may contain articles on medical topics, we make no warranty whatsoever that any of the articles are accurate. Even if a statement we make about a health or medical issue is accurate, it may not apply to you or a child in your care’s symptoms.

The health or medical information we write about is, at best, general and cannot substitute for the advice of a licensed medical professional (like a qualified doctor/physician, physician assistant, nurse, or other healthcare provider). We are not doctors. No one at Modelo Health can take any responsibility for the results or consequences of any attempt to use or adopt any of the information presented in our materials. You should not interpret anything in our Services as an attempt to offer or render a medical opinion or otherwise engage in the practice of medicine.

The content of our Services, such as text, graphics, images, information obtained from our medical partners, sponsors, advertisers, and licensors are for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. If you think you, or a child in your care, may have a medical emergency, call your doctor or 911 immediately.

Modelo Health does not endorse or guarantee any specific tests, products, procedures, opinions, or other information that may be mentioned on the Modelo Health Site. Reliance on any information provided by Modelo Health, Modelo Health employees, or others appearing in our Services is solely at your own risk. No claims, representations, or warranties, whether expressed or implied, are made as to the safety, reliability, and performance of any tests, products, or services.

7. License to use the Services

Subject to your acceptance of these Terms, Modelo Health grants to you a non-exclusive, non-transferable, revocable limited license to use any or all of the Services and to display the results of such Services for your personal, non-commercial use, provided that you do not remove or obscure any copyright notice, trademark notice, or other proprietary rights notices displayed on or in conjunction with the Content. You agree not to use the Services for any other purpose, or to copy or distribute the content of the Service except as specifically allowed in these Terms. You also agree that you have no right to access, view, or alter any source code or object code of Modelo Health or our licensors.

Modelo Health does not make any representations or warranties with respect to any content or privacy practices of such third parties or any items or services that may be obtained from such third parties, and you agree that Modelo Health will have no liability with respect to any loss or damage of any kind incurred as a result of any dealings between you and any third party, or as a result of the presence of such third parties’ information or materials on the website.

Affiliate marketing:

Our website may contain some affiliate marketing links, which means we get paid commission on sales of those products or services we write about. Our editorial content is not influenced by advertisers or affiliate partnerships.

8. Intellectual property

Modelo Health’s Services and the information contained therein is the property of Modelo Health and our affiliates and licensors, and is protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions, and other intellectual property laws. Use of the Services does not give you ownership of any intellectual property rights in any of the Content, documents, or other materials you access. Our posting of information or materials on the Services does not constitute a waiver of any right in such information and materials. You may not copy, redistribute, or publish any part of the Services unless expressly permitted by these Terms.

“Modelo Health” is a registered mark of Modelo Health Inc. and may not be used without written permission from Modelo Health Inc.

9. Notice and takedown procedures / DMCA

If you believe any materials accessible on or from our Services infringes your copyright, you may request removal of those materials (or access thereto) by contacting Modelo Health’s Designated Agent at:

Email: contact@modelohealth.com

and providing the following information pursuant to the Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. § 512:

  • Identification of the copyrighted work that you believe to be infringed. Please describe the work, and, where possible, include a copy or the location (e.g., URL or path) of an authorized version of the work.
  • Identification of the material that you believe to be infringing and its location. Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material.
  • Your name, address, telephone number, and email address.
  • A statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorized to act on the copyright owner’s behalf.
  • A signature or the electronic equivalent from the copyright holder or authorized representative.

In an effort to protect the rights of copyright owners, Modelo Health maintains a policy for the termination of users who are infringers.

You acknowledge that if you fail to comply with all of the requirements of this section, your DMCA notice may not be valid. Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that a material or activity is infringing may be subject to liability.

10. Use of Modelo Health Content

Modelo Health authorizes you to view or download a single copy of the material contained in the Modelo Health Services solely for your personal, noncommercial use, so long as you do not remove the copyright and other proprietary rights notices that were contained in the Content.

The Content is protected by copyright under both United States and foreign laws. Title to the Content remains with Modelo Health or its licensors. Any use of the Content not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws. Content and features are subject to change or termination without notice in the editorial discretion of Modelo Health. All rights not expressly granted herein are reserved to Modelo Health and its licensors.

Nothing contained on the Modelo Health Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this web site or any documents displayed on this web site, through the use of framing or otherwise, except: (a) as expressly permitted by these Terms; or (b) with the prior written permission of Modelo Health or such third party that may own copyrights in material displayed on this web site.

If you violate any of these Terms, your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Content.

11. Limitation of liability / disclaimer of warranties

Use of the Modelo Health Services is at your own risk.

Modelo Health and its vendors, licensors and business partners have no liability whatsoever for your use or reliance on any product or service you use or encounter on any Modelo Health Service. In particular, but without limitation, you are agreeing that Modelo Health and its vendors, licensors and business partners are not liable under any theory of law for any compensatory, indirect, special, incidental, punitive, or consequential damages, including but not limited loss of profits, business interruption, loss of information or data, a failure to conceive or deliver, a failure to obtain medical treatment or any other action or omission of behavior following any information or advice found on our site or in any Modelo Health Service, or any aspect of your relationship with a spouse or partner, whether based on breach of contract, breach of warranty, tort, product liability or otherwise. Our Services would not be provided without these limitations, and if you do not agree to these limitations, please do not use the Services. No advice or information you obtain from us through the Services or in support of the Services shall create any warranty, representation, or guarantee not expressly stated in these Terms. Some states do not allow the exclusion or limitation of incidental or consequential damages, so some of the above limitations and exclusions may not apply to you. In addition, you specifically agree and acknowledge that Modelo Health is not liable for the content submitted by any other user, or any defamatory, offensive, or illegal conduct of a third party.


Specifically, Modelo Health MAKES NO REPRESENTATIONS OR WARRANTIES about the following:

  • The accuracy, reliability, completeness, correctness, or timeliness of the Content, software, text, graphics, links, recommendations, or communications provided on or through the use of the Modelo Health app.
  • The accuracy, completeness or correctness, timeliness, or usefulness of any opinions, advice, services, or other information provided through the Modelo Health Services.
  • The Services will be uninterrupted, or free of errors, viruses, or other harmful components.

In no event will Modelo Health, its officers, directors, employees, affiliates, agents, attorneys, representatives, vendors, licensors or business partners be liable to you or anyone else for any decision made or action taken by you or anyone else in reliance upon the information provided through the Modelo Health app. You will hold Modelo Health, its officers, directors, employees, affiliates, agents, attorneys, representatives, vendors, licensors and business partners harmless for any such actions or decisions taken by you in reliance upon such information and for any claims arising from your use of the Modelo Health Services.

12. Statute of limitations

Any claims arising in connection with your use of the Services must be brought within one (1) year of the date of the event giving rise to such action occurred.

13. User-submitted Content and Personal Data

13.1 Representations made and rights granted.

You are responsible for all Content and personal data that you submit, post, or otherwise make available to or through the Services. By doing so, you represent and warrant to Modelo Health that such Content and personal data is not the confidential information of another person or entity and that you have all necessary permission to submit, post, and otherwise make available such Content and personal data. Modelo Health makes no claims to ownership of Content and personal data including photos that you submit, post, or otherwise make available to or through the Services and you continue to retain all ownership rights in such Content and the right to use your Content and personal data as you determine. However, you do grant to Modelo Health, our affiliates, contractors, service providers and agents a worldwide, nonexclusive, perpetual, irrevocable, global, royalty-free right and license (subject in all cases to the Privacy Policy) (a) to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and publicly display Content for the purpose of delivering, developing, improving, and marketing the Services and Modelo Health’s products and services generally; and (b) to use, reproduce, analyze, aggregate and otherwise process personal data in accordance with the Privacy Policy.

13.2 Sharing of Content with Family and Friends

You have the ability to invite family members and/or friends (“Invitee”), to see and receive Content through our applications. These Invitees may have the same access to Modelo Heath generated content as you do; he or she will also be able to invite others (“Invitees”). Be mindful of who you invite; this person may have access to Content and personal data that you have entered. When you choose to share your application experience with Invitees, those individuals will be able to view and share your Content including, but not limited to, posts, notes, messages, photos, videos, etc. The Invitee may also be able to add content to your application experience, such as notes, photos, videos, etc. If you do not want your personal data shared with Invitees, you should not invite family members and/or friends to view or receive your content.

13.3 Prohibited content

You agree that the following actions shall constitute a material breach of these Terms, and that you will not upload or transmit any communications or content of any type that:

  • constitutes unsolicited offers, advertisements, proposals, junk mail, or spam that other users of the Services will see or receive. This includes, but is not limited to, unsolicited advertising, promotional materials or other solicitation material, bulk mailing of commercial advertising, chain mail, pyramid schemes, informational announcements, charity requests, and petitions for signatures.
  • infringes upon or violates any rights of any party
  • impersonates another person or entity, or creates a false impression or misleads others as to the origins of your communications
  • infringes on the intellectual property, privacy, or publicity rights of others
  • is unlawful, obscene, derogatory, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as reasonably determined by Modelo Health
  • promotes violence, illegal drug use, or substance abuse or describes how to perform a violent act, use illegal drugs, or abuse other substances
  • harvests or otherwise collects information about others, including email addresses, without their consent
  • discloses the personal data of others, including names, email addresses, telephone numbers, or any other confidential or personally identifiable information
  • distributes viruses or other harmful computer code
  • restricts or inhibits any other person from using or enjoying the Services, or which, in the reasonable judgment of Modelo Health, exposes us or any of our customers, partners, affiliates, or suppliers to any liability or detriment of any type
  • deals with minors under 13 years of age without the consent of their parents

14. Usage rules

In addition to the prohibited content rules in Section 13.3, you agree that your use of and conduct on the Services shall be lawful and will not:

  • be in violation of these Terms, any applicable local, state, federal or international law, rule or regulation or the rules of conduct posted with respect to any individual feature of the Services
  • trick, defraud or mislead Modelo Health or other users, especially in any attempt to learn sensitive account information such as passwords
  • make improper use of Modelo Health’s support services or submit false reports of abuse or misconduct
  • disparage, tarnish, or otherwise harm Modelo Health and/or the Service
  • disseminate or transmit viruses, worms, Trojan horses, RATs, keyboard loggers, time bombs, spyware, adware, cancelbots, passive collection mechanisms (“PCMs”), or any other malicious or invasive code or program or upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including, without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies or other similar devices
  • copy or adapt the Services’ software including but not limited to Flash, PHP, HTML, JavaScript, or other code
  • reverse engineer, decompile, reverse assemble, modify, or attempt to discover any software (source code or object code) that the Services create to generate web pages or any software or other products or processes accessible through the Services
  • except as may be the result of standard search engine or Internet browser usage, use or launch, develop or distribute any automated system, including, without limitation, any spider, robot (or “bot”), cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software;
  • cover or obscure any notice, banner, advertisement, or other branding on the Services
  • interfere with or circumvent any security feature of the Services or any feature that restricts or enforces limitations on use of or access to the Services

15. Children’s privacy

Modelo Health conforms to the Children’s Online Privacy Protection Act (COPPA). Our services are not intended for children under age 13. We do not knowingly collect personally identifiable information via the Services from users in this age group. We may, however, collect information about children and babies from their parents who are using our Services. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through our Services for the minor. We ask that our users not provide information about a baby or child, if they do not have guardianship of the child, without first getting the parents’ consent. We encourage parents to talk with their children about smart practices when giving out information online. Please also see our separate Privacy Policy for more information on data practices.

16. Passwords

All registered members of the Modelo Health Site are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to their Modelo Health passwords or accounts. It is the registered member’s sole responsibility to: (1) control the distribution of their passwords or account information; (2) authorize, monitor, and control access to and use of their Modelo Health account and password; (3) inform Modelo Health of any need to deactivate their password or change their registration, as soon as possible.

For any Modelo Health-related account, we recommend choosing passwords that are:

  • Unique (not re-used anywhere else)
  • Complex (a mix of letters, numbers, symbols, uppercase, and lowercase; not any part of your name, and not easily guessed)
  • Long (greater than 5 characters)
  • Changed regularly (at least once a year)

17. General

Modelo Health operates and controls the Services from our offices in the United States. We make no claims that the Services or Content is appropriate or may be downloaded outside of the United States. Access to the Content may not be legal by certain persons or in certain countries. If you access the Modelo Health Services from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

The following provisions survive the expiration or termination of these Terms for any reason whatsoever: Limitation of liability / Disclaimer of warranties, Indemnification, User Submissions, Jurisdiction, and Complete Agreement

18. Dispute resolution

If a dispute arises between you and Modelo Health, our goal is to resolve the issue quickly. In the event of a dispute, we encourage you to contact us first to resolve your problem directly with us. You may contact us regarding any complaints or disputes in the “Contact us” section below in these Terms.

19. Jurisdiction

These Terms are governed by the substantive laws of The Commonwealth of Massachusetts (excluding its choice of law rules). The parties consent to the exercise of exclusive jurisdiction by the state or federal courts in The Commonwealth of Massachusetts for any claim relating to these Terms. You further agree and expressly consent to the exercise of personal jurisdiction in the courts of the Commonwealth of Massachusetts in connection with any such dispute including any claim involving Modelo Health or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers.

20. Availability of Services

Modelo Health may discontinue or change our Services at any time with or without prior notice and without liability to you. We make no guarantee that our Services will be available at all times or without interruption.

21. Termination

21.1 Termination by Modelo Health

You agree that Modelo Health may terminate your account at any time for your violation of any of the provisions of these Terms.

21.2 Termination by you

If you are dissatisfied with the Modelo Health app, please let us know by e-mailing us at feedback@modelohealth.com. Your only other remedy with respect to any dissatisfaction with (a) the Services, (b) any portion of these Terms, (c) any policy or practice of Modelo Health in providing the Services, or (d) any content or information transmitted through the Website or the app, is to terminate the Services and your account.

21.3 Consequences of termination.

Upon the termination of your account, either by you or Modelo Health, your access to your personal data shall immediately terminate and you are solely responsible for maintaining copies of any personal data you have uploaded to the Services. Please see our Privacy Policy for more information about your personal data.

22. Assignment

The Terms and any rights and licenses granted hereunder may not be transferred or assigned by you without Modelo Health’s prior written consent, but may be assigned by Modelo Health without restriction. Any assignment attempted to be made in violation of these Terms shall be void. These Terms shall be binding upon and inure to the benefit of the parties hereto, and their permitted successors, heirs, and assigns.

23. No agency

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Modelo Health as a result of these Terms or use of the Modelo Health app.

24. Complete Agreement

These Terms constitute the entire agreement between you and Modelo Health with respect to the use of the Modelo Health Site and Content. Your use of the Modelo Health Site is also subject to the Modelo Health Privacy Policy. If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect. No waiver of any of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Modelo Health’s vendors, licensors and business partners shall be third party beneficiaries of these Terms with the right to enforce them.

25. Contact us

For questions or comments about the Terms, please email us at contact@modelohealth.com